This User and Privacy Agreement (“Agreement”) explains how CarPal (“CarPal,” “we,” “us,” or “our”) collects, uses, stores, and protects information when you use the CarPal mobile application, website, and related services (collectively, the “Services”).
By using CarPal, you agree to the terms described below.
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1. Scope of This Agreement
This Agreement applies to:
• CarPal mobile applications (Android and iOS)
• CarPal websites and dashboards
• FleetPal, FixPal, and InsurPal services where applicable
This Agreement governs both individual users and corporate users accessing CarPal under a license.
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2. Information We Collect
2.1 Information You Provide
We may collect:
• Name, email address, and account credentials
• Vehicle information you choose to provide
• License or access codes (for corporate users)
• Communications you send to CarPal
2.2 Automatically Collected Information
With your consent, CarPal may collect:
• Driving behavior data (e.g., acceleration, braking, speed patterns)
• Mileage and vehicle usage data
• Device and app interaction data
• Location data (only when required for service functionality)
We do not collect information unrelated to vehicle use or app operation.
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3. How We Use Information
CarPal uses information to:
• Provide risk, maintenance, and vehicle lifecycle insights
• Generate driver and vehicle reports
• Support fleet, finance, and insurance analytics
• Improve product performance and reliability
• Provide customer support and security monitoring
CarPal provides decision-support insights only.
We do not make automated credit, insurance, or legal decisions.
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4. Consent & User Control
• Data collection is opt-in
• You may revoke consent at any time within the app
• If consent is withdrawn, data collection stops
• Some features may become unavailable if consent is removed
CarPal respects user choice at all times.
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5. Data Sharing
CarPal does not sell personal data.
Data may be shared only:
• With your organization (if you are a corporate user)
• With approved service partners when you request a service
• When required by law or valid legal process
• With vendors providing infrastructure or support services under confidentiality obligations
All sharing is limited to what is necessary for service delivery.
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6. Corporate & Fleet Users
If you use CarPal under a corporate or fleet license:
• Your organization may receive aggregated or permitted reports
• Individual-level access depends on consent and role permissions
• Data routing is controlled via a dedicated system environment
CarPal maintains logical separation between organizations.
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7. Data Security
CarPal uses:
• Encryption in transit and at rest
• Role-based access controls
• Audit logging and monitoring
• Dedicated infrastructure environments
While no system is 100% secure, we take reasonable steps to protect data.
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8. Data Retention
• Data is retained only as long as needed for service purposes
• Retention may vary by user type or regulatory requirements
• Data may be anonymized or deleted upon account closure, subject to legal obligations
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9. Children’s Privacy
CarPal is not intended for use by children under the age of 13.
We do not knowingly collect data from children.
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10. Your Rights (U.S. & State Privacy Laws)
Depending on your location, you may have rights to:
• Access your data
• Correct inaccurate data
• Request deletion
• Opt out of certain data uses
Requests can be submitted via [support@usecarpal.io].
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11. Third-Party Services
CarPal may link to third-party services.
We are not responsible for third-party privacy practices.
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12. Updates to This Agreement
We may update this Agreement periodically.
Material changes will be communicated through the app or website.
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13. Disclaimer
CarPal provides informational insights only.
We do not guarantee outcomes, prevent accidents, or replace professional advice.
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14. Contact Information
For questions or requests regarding this Agreement:
CarPal Enterprise Inc.
Email: hello@usecarpal.io
Website: https://usecarpal.io